I appreciate the service I received however - I made an appointment at 11 on 5-21. I was greeted and put my bike in for service. I was asked my phone number and was told service would call me, or if I were upstairs in the lounge, a member would come to me. Two hours later I went downstairs to find out if the service was completed? The bike was finished but I wasn't told. I think two hours for an oil change is a bit long. Thank you, Bryan Holder